Privacy Policy

Information collected

When an account is opened we record identifying details such as full name, date of birth, residential address, email address, and telephone number, together with the currency and language preferences selected during registration. Verification steps add copies of government-issued photo identification, proof of address, and, where a payment method requires it, partial card or wallet references.

Operating the platform generates transactional records: deposits, withdrawals, wagers placed, game rounds resolved, bonus credits applied, and the balance history that ties them together. These records are inseparable from the service itself and are retained regardless of marketing preferences.

Technical information reaches us automatically each time you connect. This includes IP address, approximate geographic region derived from it, device model, operating system, browser build, screen dimensions, referring page, and timestamps for login and logout. Support conversations, whether by email or live chat, are stored in full along with any attachments you send.

Purposes and legal grounds

Contractual necessity covers everything required to run your account: authenticating logins, processing payments, settling wagers, applying promotional credit, and answering queries. Without this information the service cannot be provided at all.

Legal obligation governs our anti-money-laundering checks, sanctions screening, source-of-funds enquiries, age verification, and the record-keeping duties imposed by our Curaçao licence. Data processed on this basis cannot be erased on request while the retention period runs.

Legitimate interests support fraud detection, bonus-abuse analysis, platform security monitoring, aggregate reporting on game performance, and internal quality review of support interactions. Where we rely on this ground you may object, and we will weigh your objection against the interest concerned.

Consent applies solely to optional activity — marketing emails, SMS campaigns, push notifications, and non-essential analytics cookies. Consent can be withdrawn at any time from the Communications tab or through the unsubscribe link in any message, without affecting your ability to play.

Disclosure and international transfers

Personal information is shared with payment processors, identity verification providers, game studios supplying content, cloud hosting partners, and fraud-prevention networks. Every such party operates under a written agreement restricting use to the instructions we give, and none is permitted to market to you independently.

Disclosure also occurs where our regulator, a court, a law enforcement agency, or a financial intelligence unit issues a lawful request. In these situations we provide what is required and no more.

Because our infrastructure and suppliers operate across several jurisdictions, information may be processed outside Australia — including in the European Economic Area and Curaçao. Transfers are covered by standard contractual clauses or an equivalent safeguard, and we assess each recipient's protections before onboarding. Dragonslots Casino does not sell personal information to any third party.

Retention, security, and your rights

Account and transaction records are held for a minimum of five years following closure, in line with anti-money-laundering rules applicable to our licence. Verification documents are kept for the same duration; marketing preferences and optional analytics data are purged sooner, typically within twelve months of the last interaction.

Traffic to and from our servers is encrypted with TLS, stored credentials are hashed, and access to identity documents is limited to trained staff on a strict need-to-know basis with activity logging. No system is beyond compromise, but breaches affecting your rights will be notified to you and to the relevant authority within the timeframes the law prescribes.

Depending on where you live you may request a copy of the data we hold, ask for corrections, seek deletion of records not subject to a retention duty, restrict or object to particular processing, or receive your data in a portable format. Requests should be submitted from the email address registered to the account and are answered within thirty days; identity confirmation may be requested before we act.

Cookies and tracking

Essential cookies maintain your session, remember language selection, and defend against cross-site request forgery. These cannot be disabled while you remain logged in, as the site would not function without them.

Optional cookies measure page performance, record which promotions were viewed, and attribute registrations to referral partners. Your preferences are captured at first visit through the consent banner and can be revised whenever you wish from the cookie settings link in the footer. Browser-level controls also allow you to block or delete cookies, though doing so may interrupt gameplay.

Where to find help

• Data Protection Officer, Dragonslots Casino — written enquiries accepted through the Privacy section of the Help Centre
• Customer support — live chat and email, available around the clock from within your account
• Office of the Australian Information Commissioner — oaic.gov.au, for complaints unresolved after our internal review