Terms and Conditions

Licence, eligibility, and registration

Dragonslots Casino operates under a gaming licence issued in Curaçao and offers its services only where doing so is lawful. Residents of jurisdictions that prohibit remote gambling, and anyone attempting access through a proxy or VPN to disguise their location, are outside the permitted user base; accounts identified in this way are suspended pending review.

You must be at least eighteen years old, acting in your own name, and not listed on any self-exclusion register that we are obliged to observe. One account per person, household, IP address, and device is permitted. Duplicate registrations are merged or closed, and any advantage obtained through them is reversed.

Details supplied at registration must be accurate and kept current. Withdrawals are released only after identity, address, and payment ownership have been verified, so incomplete or mismatched information will delay payment. Credentials are yours alone to safeguard — activity conducted through your login is treated as your own unless you have reported a compromise to support.

Deposits, wagering, and withdrawals

Funds must originate from an account held in your own name. Third-party cards, wallets, and transfers are rejected, and where such a deposit is discovered after the fact it is returned to source with any winnings derived from it withheld. Minimum and maximum amounts per method are published on the Banking page and may be adjusted with notice.

Withdrawal requests are normally processed within twenty-four hours of approval, after which settlement speed depends on your provider. We reserve the right to return funds by the original deposit method up to the amount deposited before the balance is paid out elsewhere, in accordance with anti-money-laundering requirements.

Every game is supplied by a licensed studio and resolved by a random number generator subject to independent testing. Should a technical malfunction affect a round, that round and any payout attached to it are void; play resumes from the last confirmed state, and stakes for the voided round are returned. Displayed balances corrected after an error are adjusted to the true figure.

Bonuses and promotional offers

Each promotion carries its own terms covering minimum qualifying deposit, wagering multiple, maximum stake while a requirement is active, game weighting, and expiry. Those specific terms sit alongside this agreement, and where the two differ on a point unique to the offer, the promotional terms apply.

Bonus funds are wagered before cash unless the offer states otherwise, and a maximum conversion cap may limit what can be withdrawn from bonus-derived winnings. Wagering placed above the permitted stake ceiling, or on excluded titles, does not count toward the requirement and may forfeit the remaining bonus balance.

Patterns such as coordinated play between linked accounts, low-risk betting designed purely to clear a requirement, or systematic exploitation of a pricing error are treated as abuse. Where abuse is established, Dragonslots Casino may cancel the bonus and associated winnings, retain the original deposit, and restrict eligibility for future promotions.

Account restrictions and closure

We may suspend or close an account where verification fails, where the terms are breached, where a regulator directs us to, or where continued play presents a clear risk of harm to the player. Confirmed cash balances are returned in these circumstances unless they are the proceeds of fraud or of a breach that voids them.

Accounts with no login, deposit, wager, or withdrawal for twelve consecutive months are classified as dormant. A monthly administration fee, capped at the remaining balance, may then be applied until the account is reactivated or the balance reaches zero. Reactivation simply requires a successful login.

You may close your account at any time through support. Closure for reasons connected to gambling harm is handled under our responsible gaming procedures and cannot be reversed before the elected period expires.

Complaints, liability, and amendments

Complaints should first be raised with our support team, who acknowledge within twenty-four hours and aim to resolve matters within seven days. If the outcome does not satisfy you, the case may be escalated to management and thereafter to the dispute-resolution body named on our licensing page, whose decision we accept as binding.

Our liability is limited to the balance held in your account at the time the claim arises. We are not answerable for losses caused by interruptions to your internet connection, faults in your own equipment, or events beyond reasonable control, and we make no guarantee that the service will be free of interruption during maintenance or upgrades.

These conditions may be amended to reflect changes in law, licensing requirements, or the products we offer. Material revisions are announced by email and on the site at least fourteen days before they take effect, and continued use after that date signifies acceptance. This agreement is governed by the laws of Curaçao.

Where to find help

• Dragonslots Casino support — 24/7 live chat and email, accessible from the Help Centre
• Complaints escalation desk — written submissions through the Disputes form in your account
• Licensing authority and approved alternative dispute resolution provider — details published on our Licence page